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Finger Lakes Features: Hospitality Industry Ready!!

Ryan Grant, Seneca County WIOA Youth Program
Ashleigh David, Ontario County WIOA Youth Program

Please help us congratulate our recent Guest Service Gold® trainees who received their nationally recognized hospitality certification from The American Hotel and Lodging Education Institute!! We now have EIGHT local youth who have increased their employability by learning how to be “Customer Service Heroes” just in time for tourist season!

Hope Murphy, Yates County WIOA Youth Program

Guest service is the foundation and heart of every hospitality career. Through Guest Service Gold, trainees learn how to anticipate guest needs, deliver memorable experiences, and turn around difficult situations. Recognized worldwide, GSG certification is the highest acknowledgement of award-winning guest service for employees in the lodging industry.

This training was provided by the Finger Lakes WIOA Youth Program. For more information about the youth program, or to apply, please visit!

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